At Eloquent Signs, we strive for complete customer satisfaction. We understand that occasionally, issues may arise with your signage order. This policy outlines our procedures for refunds and returns.
1. Custom-Made Signage:
- Due to the custom nature of our business signs and compliance signs, which are made to your specific requirements, we generally do not offer refunds or returns on custom-made products unless they are defective or do not match the approved proof.
2. Defective or Incorrect Products:
- If you receive a defective product or a product that does not match the approved proof, please notify us within 7 business days of receipt.
- We will require photographic evidence of the defect or discrepancy.
- Upon verification, we will offer one of the following solutions:
- Replacement of the defective or incorrect product at no additional cost.
- Repair of the defective product, if feasible.
- A full or partial refund, depending on the extent of the defect or discrepancy.
3. Cancellation Policy:
- Orders can be cancelled within 24 hours of placement for a full refund.
- Cancellations made after 24 hours may incur a cancellation fee, depending on the stage of production.
- Once production has commenced, cancellations may not be possible, and no refund will be issued.
4. Returns Process:
- If a return is authorized, we will provide you with a return authorization and instructions.
- Returned products must be in their original condition and packaging, if applicable.
- Customers are responsible for return shipping costs, unless the return is due to our error.
5. Non-Refundable Items:
- Custom-made signage (unless defective or incorrect).
- Installation services.
- Design services.
- Items damaged due to improper handling or installation by the customer.
6. Proof Approval:
- It is the customer’s responsibility to carefully review and approve all proofs before production begins.
- Eloquent Signs is not responsible for errors or discrepancies in approved proofs.
7. Warranty:
- We offer a 1-year warranty on our signage against manufacturing defects.
- This warranty does not cover damage caused by weather, vandalism, or improper installation.
8. Contact Us:
- For any questions or concerns regarding our refund and returns policy, please contact us at:
- 08181557766
- admin@eloquentsigns.ng
- 9 Fadeyi Street, Ikeja
9. Policy Changes:
- Eloquent Signs reserves the right to modify this refund and returns policy at any time. Any changes will be posted on our website.